Legal
Privacy Policy
Data Protection Privacy Notice for Patients
In providing your dental care and treatment, we will ask for information about you and your health. Occasionally, we may receive information from other providers who have been involved in providing your care. This privacy notice describes the type of personal information we hold, why we hold it and what we do with it.
About us
We are B62 Dental operating at 32 Halesowen Road, Halesowen B62 9AB.
The practice manager is responsible for keeping secure the information about you that we hold. Those at the practice who have access to your information include dentists and other dental professionals involved with your care and treatment, and the reception staff responsible for the management and administration of the practice.
Information that we hold
We can only keep and use information for specific reasons set out in the law. Below we describe the information we hold, why we hold it, and the lawful basis for collecting and using it.
Contact details
We hold personal information about you including your name, date of birth, address, telephone number and email address. This information allows us to fulfil our contract with you to provide appointments. We will also use the information to send you reminders and recall appointments, as we have a legitimate interest to ensure your continuing care.
Dental records
We hold information about your dental and general health, including:
- Clinical records made by dentists and other dental professionals involved with your care
- X-rays, clinical photographs, digital scans of your mouth and teeth, and study models
- Medical and dental histories
- Treatment plans and consent
- Notes of conversations with you about your care
- Dates of your appointments
- Details of any complaints you have made and how they were dealt with
- Correspondence with you and other health professionals or institutions
We collect and use this information to allow us to fulfil our contract with you to discuss your treatment options and provide dental care that meets your needs.
Financial information
We will share your information with GoCardless (if you subscribe to the B62 Dental membership plan) in connection with the administration of your Direct Debit payments.
We may contact you to conduct patient surveys or to find out if you are happy with the treatment you received for quality control purposes.
We have CCTV at the practice for patient and staff safety purposes.
Sharing information
Your information is normally used only by those working at the practice but there may be instances where we need to share it — for example, with:
- Your doctor
- The hospital or community dental services or other health professionals caring for you
- Specialist dental or medical services to which we may refer you
- NHS payment authorities
- Dental laboratories
- Debt collection agencies
- Private dental schemes of which you are a member
We will only disclose your information on a need-to-know basis and will limit any information shared to the minimum necessary.
In certain circumstances or if required by law, we may need to disclose your information to a third party not connected with your health care, including HMRC or other law enforcement or government agencies.
Keeping your information safe
We store your personal information securely on the practice computer system and in a manual filing system. Your information cannot be accessed by those who do not work at the practice.
We keep your records for 10 years after the date of your last visit to the practice, or until you reach the age of 25 years, whichever is the longer.
Your rights
You have a right to access the information we hold about you and to receive a copy. You can also request that we:
- Correct any information that you believe is inaccurate or incomplete
- Erase some of the information we hold (we may be unable to erase clinical information for legal reasons)
- Stop sending you reminders or marketing information
- Supply your information electronically to another dentist
All requests should be made by email to our Data Protection Officer at pm@b62dental.com.
If you do not agree
If you do not wish us to use your personal information as described, you should discuss the matter with your dentist. If you have concerns about how we use your information, you may contact the Information Commissioner's Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF — 0303 123 1113.